FAQ

Q: How long will delivery take?

Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed on the products detail page. Please allow an additional 1 to 5 business days after the shipment date for delivery.

Q: Will I have to sign for my package?

For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

Q: Can I get my order faster?

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your items.

**Please note: orders shipped with expedited delivery options are not eligible for FastHemis.com Free Shipping.

Q: Can I select the shipping company for my order?

FastHemis.com uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your item(s), if available.

**Please note: to be eligible for Free Shipping, FastHemis.com must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers.

Q: Can I ship to a different address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.

In the case of large orders for first time customers using a different billing and shipping address, FastHemis.com may request additional documentation to verify that you are the cardholder and that you authorize FastHemis.com to ship to an address other than your billing address.

Q: Will all of my items arrive at the same time?

Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.

Q: Will I receive a tracking number for my order?

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.

A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.

Q: Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).

Q: How do I return an item?

Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We will provide you with an RMA#, which is required for all returns, and email you detailed return instructions.

Q: Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.

Q: Will I have to pay a restocking fee?

Certain products do require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Q: Who pays for return shipping costs?

If the return is due to manufacturer defect or FastHemis.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

Q: What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return and exchange the item for the correct part (if available).


Shipping

Q: Will I receive a tracking number for my order?

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.

A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.

Q: Will I have to sign for my package?

For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

Q: Will all of my items arrive at the same time?

Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.

Q: Shipping Costs

At FastHemis.com, many items have Free Shipping, which means no worries about extra costs on the vast majority of auto accessories for your vehicle.

For the items that do not include free shipping, the shipping price appears underneath the item price on the product's page. Your shipping cost can also be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors. Pay close attention to shipping notes next to a product's price, and you'll be up-to-date on all of the shipping factors for your item(s).

Q: Shipping & Delivery Times

  • Estimated Shipping Time
    The estimated shipping time of your item(s) is available on the product details page. Each item should list an estimated time to leave the warehouse.
  • Delivery Time
    Once the item ships, please allow an additional 1-5 business days for delivery to your door within the continental US. Because our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time.
  • Expedited Shipping
    Please contact us for expedited shipping to your ZIP code (626) 337-3700

**Please note: orders shipped with expedited delivery options are not eligible for Free Shipping. Shipping prices are clearly stated next to each product. Your shipping cost can be viewed on product pages under the heading "Shipping" or in your Shopping Cart before making a purchase final.

Q: Packaging Damage

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at sales@fasthemis.com or call (626) 337-3700 and speak to one of our Customer Service Specialists immediately. This way we can complete the claim and process a replacement order or refund. If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

Q: LTL Freight Items

Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.

Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.

Q: International Orders

Unfortunately, we are unable to offer shipping outside of the U.S. at this time. We hope to offer this service in the future.

Q: How long will delivery take?

Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed on the products detail page. Please allow an additional 1 to 5 business days after the shipment date for delivery.

Q: Freight Confirmation

Some items require special handling and must be checked by FastHemis.com prior to shipping. A FastHemis.com shipping specialist will contact you by phone to confirm the details of your order.

Q: Free Shipping

Get Free Shipping on qualified items without hidden fees.

FastHemis.com has Free Shipping everyday on many of our thousands of products, saving you some valuable cash on accessories. Some restrictions do apply. Here's the details:

  • Free shipping offer is valid only on qualified items. Eligible items are identified on their product information page. They can also be identified in your shopping cart.
  • Shipping method will be selected by FastHemis.com. Free shipping orders will be delivered via a standard ground shipping method selected by FastHemis.com or our direct-ship manufacturers/fulfillment centers. Express shipping orders are not eligible for Free Shipping.
  • Offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon.
  • Not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.
  • FastHemis.com reserves the right to end or change this Free Shipping offer at any time

Q: Concealed Damage

Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at sales@fasthemis.com or call (626) 337-3700 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

Q: Can I ship to a different address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address. In the case of large orders for first time customers using a different billing and shipping address, FastHemis.com may request additional documentation to verify that you are the cardholder and that you authorize FastHemis.com to ship to an address other than your billing address.

Q: Can I select the shipping company for my order?

FastHemis.com uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your item(s), if available.

**Please note: to be eligible for Free Shipping, FastHemis.com must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers.

Q: Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).

Q: Can I get my order faster?

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your items.

**Please note: orders shipped with expedited delivery options are not eligible for FastHemis.com Free Shipping.

Q: APO / FPO

Contact us at (626) 337-3700 or email us at sales@fasthemis.com for APO / FPO shipping availability and pricing.

Q: Alaska, Hawaii, and U.S. Territories

In many cases, we ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.

**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.

If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, we will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.

If you would like to determine the shipping costs before placing your order, please email us at sales@fasthemis.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1- 2 business days.


Returns

Q: Will I have to pay a restocking fee?

Certain products do require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Q: Who pays for return shipping costs?

If the return is due to manufacturer defect or FastHemis.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

Q: What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return and exchange the item for the correct part (if available).

Q: Return Procedure

  1. Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com
  2. Our Customer Care Specialists will provide you with an RMA#, and email you detailed return instructions.
  3. Clearly write and/or affix the RMA# on the package and return to the address specified in the email.
  4. Unless the return is due to manufacturer defect or FastHemis.com error, the customer is responsible for return shipping costs. For your convenience, FastHemis.com offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
  5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. FastHemis.com will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Q: Restocking Fees

Certain products require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Q: Non-Returnable Products

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or FastHemis.com error, these items may be returned for credit.

Q: How do I return an item?

Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We will provide you with an RMA#, which is required for all returns, and email you detailed return instructions.

Q: Defective Items

If you receive an item that is broken or defective, FastHemis.com will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Q: Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.

Q: "Large Print" Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued. FastHemis.com may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

FastHemis.com will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.