FAQ

  1. How long will delivery take?
  2. Will I have to sign for my package?
  3. Can I get my order faster?
  4. Can I select the shipping company for my order?
  5. Can I ship to a different address?
  6. Will all of my items arrive at the same time?
  7. Will I receive a tracking number for my order?
  8. Can I give the delivery driver special instructions?
  9. How do I return an item?
  10. Can I exchange an item?
  11. Will I have to pay a restocking fee?
  12. Who pays for return shipping costs?
  13. What should I do if I received the wrong item?

Q: How long will delivery take?

Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed on the products detail page. Please allow an additional 1 to 5 business days after the shipment date for delivery.

Q: Will I have to sign for my package?

For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.

Q: Can I get my order faster?

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your items.

**Please note: orders shipped with expedited delivery options are not eligible for FastHemis.com Free Shipping.

Q: Can I select the shipping company for my order?

FastHemis.com uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.

For expedited shipping options, please email us at sales@fasthemis.com. We'll contact you with the express delivery options for your item(s), if available.

**Please note: to be eligible for Free Shipping, FastHemis.com must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers.

Q: Can I ship to a different address?

Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.

Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.

In the case of large orders for first time customers using a different billing and shipping address, FastHemis.com may request additional documentation to verify that you are the cardholder and that you authorize FastHemis.com to ship to an address other than your billing address.

Q: Will all of my items arrive at the same time?

Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.

Q: Will I receive a tracking number for my order?

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.

A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.

Q: Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).

Q: How do I return an item?

Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We will provide you with an RMA#, which is required for all returns, and email you detailed return instructions.

Q: Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.

Q: Will I have to pay a restocking fee?

Certain products do require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Q: Who pays for return shipping costs?

If the return is due to manufacturer defect or FastHemis.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

Q: What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return and exchange the item for the correct part (if available).