Returns

All returns (excluding special orders) are subject to a 25% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

If the return is due to manufacturer defect or FastHemis.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We'll process your return and exchange the item for the correct part (if available).

• Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com
• Our Customer Care Specialists will provide you with an RMA#, and email you detailed return instructions.
• Clearly write and/or affix the RMA# on the package and return to the address specified in the email.
• Unless the return is due to manufacturer defect or FastHemis.com error, the customer is responsible for return shipping costs.
• The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. FastHemis.com will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

All returned items (excluding special orders) are subject to a 25% restocking fee. These items qualify for a refund, less the restocking fee. Buyer is responsible for return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

All special orders items (built to order) are not eligible for returns. In the case of manufacturer defect or FastHemis.com error, these items may be returned for credit.

Any parts that have been installed are not returnable.

Contact a Customer Care Specialist at (626) 337-3700 or email us with your name and order number at sales@fasthemis.com. We will provide you with an RMA#, which is required for all returns, and email you detailed return instructions.

If you receive an item that is broken or defective, FastHemis.com will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.

You have 30 days to return Authorized items. Items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued. FastHemis.com may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

FastHemis.com will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.